Refund & Return Policy
Refund & Return Policy
Last Updated: September 21, 2026
At Dailvoro, we want customers to understand our return and refund procedures before making a purchase.
30-Day Return Period
Unless otherwise stated on a product page or required by applicable law, eligible products may be returned within 30 days after delivery.
A return request should be submitted before sending any product back.
Customers can request assistance through the customer support options available on dailvoro.com.
Return Eligibility
To be eligible for a return, a product should generally:
- Be returned within the applicable return period.
- Be in its original or substantially unchanged condition.
- Include original packaging where reasonably applicable.
- Include accessories and components originally supplied with the product.
- Include proof of purchase or valid order information.
Customers may reasonably inspect products after receiving them.
Where permitted by law, excessive use, damage, alteration, or missing components may affect eligibility for a refund.
Damaged, Defective, or Incorrect Products
Customers should inspect their order after delivery.
If a product arrives:
- Damaged
- Defective
- Incorrect
- Missing important components
- Materially different from the product ordered
please contact Dailvoro customer support as soon as reasonably possible.
Customers may be asked to provide:
- Order information
- A description of the issue
- Photographs of the product
- Photographs of the packaging
- Other reasonable supporting information
After reviewing the issue, we may provide an appropriate resolution, including a replacement or refund where applicable.
Non-Returnable Products
Certain products may not qualify for return due to health, hygiene, safety, customization, or other legitimate reasons permitted by applicable law.
Examples may include:
- Personalized products
- Custom-made products
- Perishable products
- Certain hygiene-sensitive products after protective seals have been removed
- Gift cards
- Products that cannot reasonably be resold due to their condition
Any important product-specific return restrictions will be disclosed where appropriate.
Nothing in this policy limits consumer rights that cannot legally be excluded.
How to Request a Return
To request a return, contact Dailvoro through the support options available on dailvoro.com.
Please provide:
- Your order number
- The product involved
- Your reason for requesting a return
If the return is accepted, instructions regarding the return process will be provided.
Please do not send a product to the address shown on the original shipping package unless specifically instructed to do so.
The shipping origin may not be the appropriate returns facility.
Return Shipping Costs
If a return is required because a product is confirmed to be defective, damaged, or incorrect, Dailvoro will handle reasonable return shipping costs where applicable.
For discretionary returns, including a change of mind, customers may be responsible for return shipping costs where permitted by applicable law.
Applicable return shipping responsibilities will be communicated during the return process.
Refunds
Once an eligible returned item has been received and inspected, the customer will be informed of the refund decision.
Approved refunds will generally be issued to the original payment method.
After a refund is initiated, banks, credit card companies, or other payment providers may require additional processing time before the refund appears in the customer's account.
Original Shipping Charges
For discretionary returns, original shipping charges may not be refundable where permitted by applicable law.
This does not affect remedies available for damaged, defective, incorrect, or otherwise non-conforming products.
Order Cancellations
Customers who wish to cancel an order should submit a request as soon as possible.
We will make reasonable efforts to accommodate cancellation requests.
However, cancellation may no longer be possible after an order has entered fulfillment or has been shipped.
If a successfully paid order is canceled before fulfillment, the applicable refund will be issued to the original payment method.
Consumer Rights
This Refund & Return Policy does not remove or limit mandatory consumer rights provided under applicable law.
Customers located in jurisdictions that provide additional rights relating to cancellation, returns, refunds, warranties, or product conformity remain entitled to those protections.
For assistance, visit:
dailvoro.com